Introduction

You are

• technically skilled support enthusiast with strong troubleshooting skills and an ability to navigate through one or multiple product environments
• problem-solver who easily guides customers through key moments of their experience
• dedicated teammate that can both follow and lead depending on the situation

Skill requirements (are we a match?)

• previous experience with technical support, preferably in SW or SaaS
• knowledge of HTML, CSS, building sites in general, basic knowledge what email marketing is etc.
• ability to communicate technical information in an accessible manner to non-technical customers
• fluent English (perfect grammar)
• ability to work independently but not afraid to ask or help colleagues when needed

Job description

• Communication: mostly chat and email, with possible video-meet communication with our special customers later.
• Working hours: ideally ****from 2:00pm to 10:00pm CET/EU time zone, Monday - Friday, 40 hours/week max.
• 100 % remote job. We are based in Bratislava and Prague and we also have offsite events and dinners from time to time!
• Cooperate with your team members and share valuable information with other departments.
• Participate in training sessions or workshops to enhance product knowledge and improve your customer service skills.

Responsibilities (What will be your duties?)

You'll play a pivotal role in ensuring our users' success, collaborating closely with your teammates to address both routine customer questions and complex challenges, investigating tech issues, and reporting them to our developers.