Introduction
👋 Hello, we are itrinity, a rapidly expanding SaaS portfolio operator based in ****Slovakia 🇸🇰 and Czechia 🇨🇿, with a mission to build an ever-growing portfolio of highly profitable SaaS businesses. We’ve been profitable since day 1 and growing over 30% in EBITDA (YoY) for the last 5 years.
Our team is comprised of more than 80 highly-skilled professionals dedicated to building our SaaS products every day. At itrinity, everyone has the opportunity to take part in our innovative portfolio ESOP (Employee Stock Ownership Program), ensuring that we all grow in tandem with the company!
Our products:
- UptimeRobot → The World’s Leading Uptime Monitoring Service
- Mangools → SEO Tools for Busy People - Effective and Affordable SEO Toolset
- EmailListVerify → Full-featured Email Verification for Half the Price
- WarmUpInbox → An Effective Email Warmup - Avoid Spam & Promotion Folders
- GeoTargetly → An All-In-One Geo Targeting Platform
- Touch Stay → Digital Guidebooks That Reduce Questions
- DeadlineFunnel → Boosting Conversions Through Urgency & Deadlines
- TopicRanker → Find Easy-to-rank Keywords Based on Weak Spots in SERP
We are proud to serve more than 6,750,000 users worldwide, including renowned companies like Apple, Cisco, BMW, and even NASA 🚀.
<aside>
💡 If you prefer a full-length version, check out: About us (our story).
</aside>
You are
- technically skilled support enthusiast with strong troubleshooting skills and an ability to navigate through one or multiple product environments
- problem-solver who easily guides customers through key moments of their experience
- dedicated teammate that can both follow and lead depending on the situation
Skill requirements (are we a match?)
- previous experience with technical support, preferably in SW or SaaS
- knowledge of HTML, CSS, building sites in general, basic knowledge what email marketing is etc.
- ability to communicate technical information in an accessible manner to non-technical customers
- fluent English (perfect grammar)
- ability to work independently but not afraid to ask or help colleagues when needed
Job description
- Communication: mostly chat and email, with possible video-meet communication with our special customers later.
- Working hours: ideally ****from 2:00pm to 10:00pm CET/EU time zone, Monday - Friday, 40 hours/week max.
- 100 % remote job. We are based in Bratislava and Prague and we also have offsite events and dinners from time to time!
- Cooperate with your team members and share valuable information with other departments.
- Participate in training sessions or workshops to enhance product knowledge and improve your customer service skills.
Responsibilities (What will be your duties?)
You'll play a pivotal role in ensuring our users' success, collaborating closely with your teammates to address both routine customer questions and complex challenges, investigating tech issues, and reporting them to our developers.